Frequently Asked Questions
How long do you process orders?
Kindly allow us 3-5 BUSINESS DAYS for us to prepare your order based on your preferences. Customized, personalized or bulk orders may take longer, see individual items for details. Processing time does not include shipping transit time from our workshop to your delivery address.
How long will it take for my order to be delivered?
North America: 3-5 weeks
*If you need the items of a specific date kindly contact us so we can give you a quotation. Due to the inconsistencies of standard postal services of each country, kindly consider upgrading to priority shipping services for orders with specific deadlines.
Since the package is sent via Registered Mail, and you might be required to sign for the package.
What colors will I receive?
We will follow the color/s you chose upon check out and not what was indicated in the listing title. If you wish to make changes with your color choice, please contact us within 24 hours after your purchase.
Colors in actual may appear slightly different compared to your computer/mobile monitor. This is unavoidable as color appear differently through different mediums and lighting.
Can I change the size of my order?
If no options were given for size, we follow default size indicated in the listing description. If you wish to have a different size kindly contact us immediately so we can customize based on your preference, additional charges may apply.
What material do you use for your jewelry?
The metal components that we work with are NOT REAL GOLD AND SILVER. It will have scratches and imperfections. It will tarnish and lose its luster.
Do not wet or expose items to chemicals as this speeds up its decline in quality.
When not in use, store in an air-tight container and keep away from direct sunlight.
By purchasing our items, you understand that it will degrade through time especially with the wear and tear and exposure to any elements.
Can you gift wrap and send directly to someone?
Most of our products come in a craft box with ribbon and gift tag. Kindly refer to listing details and photos for samples.
We can ship this directly to the recipient if it is intended as a gift. Please provide their correct shipping details and let them know to expect the package. Kindly track their package to avoid packages getting lost or left unclaimed.
How much will I be charged by customs?
Unfortunately, we are unable to determine fees of each country's custom and import taxes. Buyers will be responsible for covering charges and handling concerns when it comes to their country's customs and laws. Please let us know if you'd like us to indicate specific descriptions on your package to lessen shipping problems.
Will you provide a tracking number?
Regular deliveries are sent via Registered Mail. Initially you will be given a 9-digit tracking number. Use this at http://new.xend.com.ph/ and from there you will find a second tracking number or an International Tracking Number (ex. RExxxxxxxxxSE). Use this in www.trackitonline.ru for updates. Monitor your package weekly to ensure arrival.
Since the package is sent via Registered Mail, most post offices (USPS/ Canada post) requires signature when items are delivered. If nobody will sign for the package, the post office will hold your package for 2 weeks. Kindly contact them within this time to arrange for a delivery, otherwise the package will be returned to sender.
I am not happy with my purchase, what do I do?
If you are not happy with the product, kindly contact us before leaving a negative review or filling a claim at Paypal. It is assumed that by purchasing from our shop, you have read and understood our shop's policies and that you have read the product listing thoroughly.
Kindly contact us within 7-days from delivery for any product complains. We will be requiring you to send us photo proofs to better understand and address the situation. Please send us multiple photos taken in proper lighting to make the evaluation process faster. We do not tolerate fraudulent claims.
We are open to hear your concerns and hope we can reach on a fair resolution.
How can I get a refund and how do I return a product.
Kindly read our policies and listings before purchase. You are encouraged to ask questions prior to ordering to manage expectations for the item you are ordering.
If you are not happy with the product, you may contact us within 7 days from delivery. If you would like to return the item, you may do so at your expense. You must provide a proof of return like a tracking number or shipping waybill before we refund the ITEM COST.
We do not issue refunds for the following situations:
- Undelivered items due to incomplete or wrong address written on your receipt
- Packages "sent back to sender" because buyer failed to claim or schedule re-delivery of package despite post office notices
- Packages that are still in transit
Do you have wholesale prices?
We provide discounts for bulk orders. Kindly contact us with details of your requirements and we will send you a quotation!
If we have not addressed a concern you have, you may contact us at email@example.com